Customer Success Manager

2 - 6 Years

Job Description

  • Client relationship management to be provided for all assigned accounts within the fiscal year.
  • No Churn by ensuring that every client contract is renewed.
  • Single Point of Contact- Maintain client contact and provide status updates for all outstanding projects and issues. Provide resources to answer clients' questions, identify needs for account customization.
  • Pain Point Mapping- Engaging with client to fully understand their processes, requests, documenting and engaging appropriate resources.
  • Continuous Collaboration: Communicate consistently with clients throughout the contract lifecycle, escalating important issues and driving to resolution.
  • FarEye Usage- Assist clients to expand their usage & adoption of the FarEye product.
  • Value Creation- Be a trusted advisor to enable clients to apply our tools to achieve their business objectives to drive value in FarEye solutions.
  • Stakeholder Mapping- Schedule periodic meetings with key stakeholders within an account to do an account health check.
  • Increasing Account Value (ACV): Continuously identify new pain areas and gaps at customer front and map new use cases for FarEye that drive adoption and that align to customers' business needs and strategic goals.
  • Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
  • Product Development: Use on-site experience and client exposure to identify gaps in the FarEye product and suggest iterations/ improvements to improve product-market fit.
  • Maintain high levels of customer engagement (including on site meetings) with a focus on customer satisfaction and loyalty.
  • Proactively spot and correct any issues that could affect customer satisfaction or retention.
  • Develop Customer Success assets and methods, and work with the Key Account Managers from Sales to create new or refine existing on-boarding materials.

Required Candidate profile

  • The candidates should have exceptional organizational, presentations & communication skills both verbal & written. 
  • Solid technical background with hands on experience in digital technologies.  
  • Experience in technical support, project management, account management and consultancy.
  • An ideal candidate should be passionate about client satisfaction, building professional relationships & should be a natural problem solver. 
  • Exposure to Logistics & Supply Chain domain is desirable.
  • Should have a natural flair for conversations & enjoy talking to customers about FarEye solutions.
  • Making outbound calls is an integral part of this role, so the person should love the idea of connecting with multiple customers/accounts in a day/week.
  • Strong analytical and problem-solving skills. 
  • Capable of analyzing large amounts of internal and external data and to make decisions with speed and accuracy.
  • B.E./B.Tech/M.E./M.Tech/MBA from reputed college.
  • Demonstrated ability to deal with change and excel in high-stress situation.

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:Sales, Retail, Business Development

Role Category:Channel Sales

Role:Client Relationship Manager


Desired Candidate Profile

Please refer to the Job description above


PG:MBA/PGDM - Any Specialization

Company Profile

RoboticWares Pvt Ltd

FarEye is a SaaS mobility platform solving the problems faced by logistics enterprises. They enable digital logistics for Carriers, Shippers & Hyperlocal Deliveries!
It is a carrier agnostic SaaS platform that digitalizes logistics by integrating and optimizing business processes and adding a predictability layer to make them more efficient. It can build applications with a simple drag and drop feature, enabling organizations to reduce time to build new processes from quarter(s) to week(s).
It has designed the world’s first BPM Engine for the modern-age logistics function, enabling companies to become agile and reduce their go-to-market time. FarEye seamlessly integrates customers and suppliers impacting not only the cost side of the value equation, but also fuels growth by enabling businesses to create value added services on top of its platform. These offerings, including but not limited to - time-slot deliveries, parcel shops & locker deliveries, direct to consumer model, easy returns, elastic logistics, crowd-sourcing, customizing delivery happiness platform, personalized deliveries and many others – increases revenue streams and give businesses a competitive edge.
With a presence in more than 20 countries, FarEye enables digital logistics for the world's largest retailers like Walmart, Future Retail & Amway, logistics companies like BlueDart and eCommerce giants like Noon. FarEye executes more than 500 million shipments annually for more than 100+ clients across APAC, Middle East, Europe and America.
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Contact Company:RoboticWares Pvt Ltd

Reference Id:FE/TRSP19/09